Shipping & Returns
Effective Date: 2024/12/16
Thank you for choosing OrangeIn Jewelry. We strive to provide you with exceptional products and services. Please review our shipping and returns policy carefully to understand our practices.
☺ Shipping Policy
Order Processing
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification when your order has shipped.​
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and shipping method selected. Estimated delivery times:
Standard Shipping: 3-10 business days.
Expedited Shipping: 2-7 business days.
Please note that delivery times may vary depending on your location and external factors, such as customs clearance.
International Shipping
We ship to only Canada and US.
International orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.
Delays due to customs processes are beyond our control.
Tracking Your Order
Once your order is shipped, a tracking number will be emailed to you for real-time updates on your shipment.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to retrieve the package, we may charge additional shipping fees to resend the item.
☺ Return & Exchange Policy
We want you to love your OrangeIn Jewelry purchase. If you are not satisfied, please refer to the policy below.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Items must be unused, unworn, and in their original condition with all tags and packaging intact.
Customized or final-sale items are non-refundable.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Items must be unused, unworn, and in their original condition with all tags and packaging intact.
Customized or final-sale items are non-refundable.
How to Initiate a Return
Email our customer service team at [Insert Contact Email] with your order number and reason for the return.
Once approved, you will receive a return authorization and instructions.
Ship the item to the provided return address. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
Exchanges are subject to product availability.
If you wish to exchange an item, please email us to arrange the process.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue.
We will replace the item or issue a full refund, including shipping fees.
We appreciate your trust in OrangeIn Jewelry and look forward to serving you.